Shipping and return policies for Maailmanpuu

Return Policy

RETURNS
Playsonic Inc, a limited distributor of Maailmanpuu, complies with the Consumer Protection Act and the Consumer Agency's e-commerce guidelines. This means you can explore the product in peace at home. If the product is in a protective wrapper and intact (as when you received the product), you are entitled to return it within 14 days of receiving the order as a postal package. We do not pay return costs for customer returns delivered in other ways. Once you have returned the product, we will refund the amount you paid according to the invoice for your order and refund the postage for the return. Attach the order confirmation you received and a free-form customer return notification to the returned product. Send notification with return. We hope you send the return notice in advance by email to: samheik@outlook.com.
The returned product must be unused, in the same condition as the original and marketable.

BROKEN SHIPMENTS IN TRANSPORT
Sometimes, despite careful packaging, shipments can be damaged during transport. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a damage report immediately at the collection point. Then contact Playsonic Inc's customer service by email to: samheik@outlook.com to solve the problem.

COMPLAINTS
If a wrong product. or a wrong number of products has been delivered to the consumer, or the product has been damaged, the consumer must notify Playsonic Inc within a reasonable time by e-mail samheik@outlook.com or by phone: +358400185501.

FORCE MAJEURE
Playsonic Inc is not responsible for any delay, impediment or delay in the delivery of the order due to a circumstance beyond Playsonic Inc's control, such as war, natural disaster, export or import ban, official decision, disruption of public traffic or other similar impediment to Playsonic Inc's operations and activities.

SETTLEMENT OF DISPUTES
Finnish and EU laws shall apply to disputes and disagreements arising from this distance selling agreement.

GDPR PRIVACY STATEMENT

This is a Privacy Statement in accordance with the Playsonic Tmi Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR).

1. The controller
Playsonic Tmi (business ID: 2492414-4)

2. Contact information on data protection issues
Playsonic Tmi | To contact Sampsa Heikkilä
Pihlajapuuntie 1 G 14, 02940 Espoo
Tel: 0400 185 501 (Mon-Fri 9 am-3 pm)
Facebook: www.facebook.com/Playsonic-108925278154298/

3. Legal basis and purpose of the processing of personal data:
a) Playsonic Tmi's right to process the customer's personal data is mainly based on an agreement between Playsonic Tmi and the customer, such as an order for a product or service. The processing of personal data is also based on the legitimate interest generated by the customer relationship. Personal data may also be processed with consent.
b) Playsonic Tmi processes customers' personal data for purposes in accordance with the applicable Personal Data Act, such as customer relationship management, billing and marketing of products / services, including direct mail, distance selling and other direct marketing, and market and opinion research, subject to customer consent.
c) Playsonic Tmi may use personal information to deliver and send customer letters and bulletins. Customer communications and customer services can be segmented and registered customers can be profiled based on the company’s purchase history information.
d) Playsonic Tmi uses personal data to process and respond to its own customer feedback, to collect and analyze customer information in general, and thus to develop the services and products provided by the company.
e) Playsonic Tmi may use the location information of the user's terminal to provide location-based parts of the service and to display targeted advertising. The user of the mobile service can cancel the utilization of location information in the settings of the terminal and the application.

4. Personal data to be processed
Playsonic Tmi can handle the following basic information about all customers:
• First and last name
• postal address
• phone number
• email address
• Direct marketing permits and prohibitions
• information on the delivery method and payment method, including the delivery address (if different from the subscriber information)
• information related to customer communications, including feedback, complaints and calls to customer service
• information related to payment, billing and collection
• information and technical information about the use of Playsonic Tmi's online services obtained through cookies or other similar technologies
• information about customer-generated content or other activity on the online service, such as updating your own information or Product Reviews.

5. Where personal information is obtained
Playsonic Tmi collects personal information mainly from the customer himself, for example when the customer orders a product or service. In order for Playsonic Tmi to be able to provide customers with online services, it must process customers' personal information. If the customer does not wish to disclose his or her personal information marked as mandatory on the online forms to Playsonic Tmi, Playsonic Tmi will not be able to provide the service or product.
Cookies and other technologies can be used to generate browser audiences from logged-in users in electronic services, but it is not possible to identify an individual user.

6. Recipients or groups of recipients of personal data
Personal data may only be disclosed to the extent permitted and required by applicable law. As a general rule, personal data will not be disclosed to third parties or transferred outside the EU or the EEA. The processing of personal data can be outsourced to selected service providers, such as order delivery and invoicing companies or direct marketing companies. Information security has been taken care of with these subcontractors as required by law.
If personal information is transferred outside the EU or EEA in connection with the delivery, invoicing or direct marketing of orders, we will ensure that the subcontractor is bound by the EU Commission's personal data processing clauses and / or is covered by the Privacy Shield system or is deemed by the Commission to have an adequate level of data protection. .

7. Retention period of personal data
Personal data shall be kept for as long as is necessary for the purposes of the processing of personal data or to comply with the legal obligations of the controller. The personal data of the customer register will be deleted when the period of claim and complaint related to a certain customer relationship or service has expired. This time is typically ten (10) years. We retain information processed for marketing purposes for the time being. The personal data contained in the customer account will in principle be kept for as long as the customer account is valid. If the customer account has not been used for 24 months, the customer account information will be deleted.

8. Security of personal data processing
Personal data is stored in the controller's electronic system, which can only be accessed by the controller. The system is protected by passwords and other technical means. Playsonic Tmi uses reasonable means at its disposal, such as firewalls and other technical means, to protect the personal information being processed and to prevent unauthorized access to personal information.

9. Customer Rights
a) Right of access to information.
The customer has the right to receive confirmation from the data controller as to whether personal data concerning him or her are being processed. In addition, the customer has the right to receive a copy of the personal data concerning him or her and information on the processing of personal data in accordance with the Data Protection Regulation.

b) Right to rectify data
The customer has the right to ask the data controller to correct inaccurate and incorrect data concerning the data subject without undue delay. In addition, the customer has the right to have incomplete personal information supplemented.

c) Right to delete data
The customer has the right to have the data controller delete the personal data of the data subject without undue delay if:
• personal data are no longer needed for the purposes for which they were collected or otherwise processed;
• the data subject withdraws consent if the processing is based on consent;
• the data subject objects to the processing of his or her personal data on the basis of his or her specific personal situation and there is no valid reason for the processing or the data subject objects to the processing of his or her personal data for direct marketing purposes;
• the controller has processed personal data unlawfully;
• personal data must be deleted in order to comply with a legal obligation applicable to the controller; or
• the data concerning the data subject have been collected while the data subject is a minor.
The customer has the right to have the controller restrict the processing of personal data so that, in addition to storage, personal data may only be processed with the customer's consent or for the purpose of filing, defending or defending a legal claim or protecting another person's rights if:
• the data subject denies the accuracy of the personal data, in which case the processing is limited for the duration of the verification of the accuracy of the data;
• the controller unlawfully processes personal data and the data subject opposes the deletion of personal data and instead requests that the use of personal data be restricted;
• the controller no longer needs personal data for the purposes of processing, but the data subject needs them to present, draw up or defend a legal claim; or
• the data subject has objected to the processing of his or her personal data on the basis of his or her specific personal situation and is awaiting a determination as to whether the legitimate interests of the controller override the grounds for objecting to the customer.

d) If the data subject has himself provided his personal data to the controller, the data subject shall have the right to obtain such personal data in a structured, commonly used and machine-readable form and to transfer such data to another controller if: processing is performed automatically; and the processing is based either on the customer's consent or the processing of the customer's personal data is necessary for the performance of the contract or for taking pre-contractual measures at the customer's request.

e) The right to transfer data from one system to another is limited to a procedure that does not adversely affect the rights or freedoms of others.

f) Right to withdraw consent
To the extent that the processing is based on the consent given by the customer, the Customer has the right to withdraw the consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent before the withdrawal.

g) Exercise of rights
Requests for the exercise of rights must be made in writing and signed. Alternatively, the request may be made in person at the controller. If necessary, the controller may request additional information from the data subject to confirm his / her identity. If the customer's requests are manifestly unfounded and unreasonable (eg less than one year has elapsed since the previous request for access), the controller shall be entitled to charge reasonable compensation for the execution of the request.

10. Right to object to data processing
a) The customer has the right to object to the processing of his personal data for direct marketing purposes and for market and opinion research. The processing of personal data for the purposes of direct marketing and direct marketing, as well as the processing for market and opinion polls, shall cease after the exercise of the right of objection.

b) The customer has the right to object to the processing of his or her personal data on the basis of his or her specific personal situation, if there is no valid reason for the processing.

c) A ban on direct marketing can be made when doing business in an online store, joining as a regular customer, using the prohibition link provided in the newsletter, or otherwise contacting the registrar. A regular customer can make a ban by logging in to their own customer data in the registrar's online service.

d) For special personal reasons, the customer also has the right to object to profiling and other processing operations when the processing of the data is based on the legitimate interest of Playsonic Tmi. In connection with the claim, the customer must identify the specific situation on the basis of which he or she objects to the processing. Playsonic Tmi may refuse to comply with a request for opposition only on the grounds provided by law.

e) If the customer wishes to object to the processing of data other than for direct marketing, the request must be submitted as described in section 10 above.

11. Right to lodge a complaint with the supervisory authority
The customer shall have the right to lodge a complaint with the supervisory authority, in particular in the Member State where the customer is domiciled or employed or where the alleged breach has taken place, if the data subject considers that his or her rights under the Data Protection Regulation have been infringed. In Finland, the supervisory authority is the Office of the Data Protection Commissioner.

12. Changes to the Privacy Statement
If Playsonic Tmi amends this Privacy Statement, the changes will be dated. If the changes are significant, Playsonic Tmi will also inform you about them in other ways, such as by e-mail or by posting a notice on its Facebook page (www.facebook.com/Playsonic-108925278154298). Playsonic Tmi recommends that you visit the site regularly and take note of any changes in this leaflet

This Privacy Statement was updated on December 17th 2021.